Welcome to Craft Utopia.
For a great choice of quality card making, scrapbookings, Stamping and craft supplies
“Our aim is to sell the highest quality products at the best prices”.
Craft Utopia Ltd’s FAQs.
How do I shop at Craft Utopia Ltd?
• Its easy ! You simply place the order for your products on the website by pressing
the confirm order button at the end of the secure check-
How do I know my order has been successfully placed ?
• We will send you an order acknowledgement email detailing the products you have ordered.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of your order will take place on the dispatch to you of the products ordered.
In the event of an order not being successful, it may be a result of one of the following:
• The product you ordered being unavailable from stock.
• We being unable to obtain authorisation for your payment.
If you do require any information regarding orders you have placed with us, please contact us at the following address:
Craft Utopia Ltd, 36 Repton Drive, Haslington, Crewe, Cheshire, CW1 5SA or
e-
Can I cancel my order ?
Yes, if you wish to cancel your order, please contact us urgently as we dispatch orders within
24 hrs of receipt. We will refund the value of your order via your credit/debit card.
Can I return my order ?
Yes, Should you be somehow disappointed with your purchase, you may return it to us within seven working days of receipt. Please return your order acknowledgement email to sales@craftutopia.co.uk stating clearly that you wish to cancel the order.
Click here to find out more about our Returns policy which is incorporated into these Conditions.
Please note that your right to return Products does NOT apply to Products which fall into the following categories:
• Where products utilise a seal that has been broken.
• Are not "as new" and therefore unable to be resold as new.
Are the images an accurate portrayal of the item ?
Yes, we take great care to ensure that all details, descriptions and prices of Products appearing on our Website are accurate. However whilst we endeavour to show all items as true as possible, colour shades may vary slightly from the actual item.
What forms of Payment can I use ?
The total cost of your order is calculated at the Checkout and any delivery charges that are applicable are added there. Payment can be made by the Google Checkout or Paypal secure payment facilities using a credit or debit card. We accept Mastercard, Switch, Visa, Visa Delta, Solo, Maestro & Visa Electron cards. Although Payment by American Express can only be made through Paypal.
Please ensure the Credit/Debit card you use is yours and bears your name on it.
Does Craft Utopia have a Privacy Policy ?
Yes, We are committed to protecting your privacy. We only collect personal information about you for 2 reasons: to process your order or to provide product information if requested.
We do not pass any of your personal data to outside organisations and/or individuals.
We will not e-
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* credit/debit card details (if placing an order)
We will never collect sensitive information about you without your explicit consent.
To monitor our websites performance, we may use technology to track the trend patterns of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way does not identify individual visitors.
If you have any questions/comments about privacy, you should contact us at enquiries@craftutopia.co.uk